whell Privacy Policy

This page describes what we collect when you use whell and how we keep that data protected. We collect personal information only to verify your identity, process your payments, and comply with local regulations. We do not sell your data to third parties or use it for marketing without your consent.

Our whell platform processes payment information from eight channels—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet—and stores identity documents for verification. We encrypt all sensitive data and restrict access to authorised staff only. This policy explains what we collect, how we use it, who has access, and what rights you have over your information.

We operate across Indonesian regions including Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta. Our data practices comply with local privacy regulations. Read this policy carefully; if you have questions, contact our support team.

What Data We Collect on whell

We collect personal information when you create an account on whell. This includes your full name, date of birth, email address, phone number, and national ID number. We collect this information to verify your identity and comply with anti-money-laundering regulations. We do not collect data beyond what is necessary for account verification and payment processing.

When you deposit or withdraw on whell, we record transaction details—payment method, amount, date, and time. We retain these records for audit and regulatory purposes. We do not store your full payment credentials (card numbers, wallet passwords); payment gateways handle that security layer. We receive only transaction confirmations from your bank or wallet provider.

Identity verification and KYC data

We collect your government-issued ID number and may request a photo of your ID document. We use this information to verify your identity against government records. We store your ID data securely and do not share it beyond payment processors and regulatory bodies. Once verified, your account remains verified; we do not re-collect this information for future transactions.

We may collect additional information if our verification system flags your application—for example, proof of address or employment verification. We notify you by email if additional documents are required. We do not use this information for any purpose beyond verification.

Game activity and account logs

We record your game activity on whell—which games you play, bet amounts, outcomes, and timestamps. We use this data to resolve disputes, detect fraud, and audit game fairness. We retain game logs for a standard retention period; after that, we delete or anonymise the data. You can request a copy of your game activity at any time through our support team.

How We Use Your Data on whell

We use your personal information for specific purposes: account verification, payment processing, dispute resolution, fraud detection, and regulatory compliance. We do not use your data for marketing, profiling, or any purpose beyond these core functions. We do not share your email or phone number with third parties for promotional purposes.

Our whell platform may send you transactional emails—account verification confirmations, deposit receipts, withdrawal notifications, and dispute resolutions. These emails are necessary for account management and are not marketing communications. You cannot opt out of transactional emails; they are essential to your account operation.

Third-party processors and data sharing

We share your data with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) to process deposits and withdrawals. These processors handle your payment information according to their own security standards. We do not control their practices; we recommend reviewing their privacy policies.

We may share your data with regulatory bodies and law enforcement if legally required. We do not voluntarily disclose your information to government agencies; we respond only to valid legal requests. We do not share your data with unaffiliated third parties for any commercial purpose.

Data retention and deletion

We retain your personal information for as long as your account is active. If you close your account, we retain your data for a standard retention period to comply with legal and regulatory requirements. After that period, we delete or anonymise your information. You can request account closure and data deletion at any time; we will process your request and confirm deletion by email.

We retain transaction records longer than personal data—typically for audit and tax purposes. We do not delete transaction history; we retain it in secure, encrypted storage. You can request a copy of your transaction history at any time.

Your Rights and Our Commitments on whell

You have the right to access your personal data. You can request a report of all information we hold about your account, how we use it, and who has access. We provide this report within standard timeframes at no cost. You also have the right to request correction of inaccurate data; we will update your information and confirm the change.

You have the right to request deletion of your personal data, subject to legal retention requirements. We will delete your information where legally permitted and confirm deletion by email. You also have the right to data portability—we can provide your information in a standard format for transfer to another service.

Cookies and tracking on whell

Our whell platform uses cookies to maintain your login session and remember your preferences. These cookies are essential to platform functionality; you cannot disable them without losing access to your account. We do not use cookies for tracking or profiling beyond what is necessary for account security.

We do not use third-party tracking pixels, analytics cookies, or advertising cookies on whell. We do not track your behaviour across other websites. Our cookies are first-party only and expire when you log out or after a standard inactivity period.

Data security and encryption

We protect your data using industry-standard encryption and secure server infrastructure. Your login credentials and payment information are stored in encrypted databases. We do not store your full payment credentials locally; payment gateways handle that security layer. We audit our systems regularly for vulnerabilities and respond to security incidents immediately.

Our servers may sit outside your jurisdiction; your data may be processed in multiple countries. We maintain the same security standards regardless of server location. We do not transfer your data to countries with weaker privacy protections without additional safeguards.

Contact and data requests on whell

If you have questions about our privacy practices or want to request access to your data, contact our support team. We respond to data requests within standard timeframes. You can also request deletion, correction, or portability of your information through the same channel. We do not charge fees for data requests unless they are excessive or repetitive.

If you believe we have mishandled your data or violated your privacy rights, you can file a complaint with our management team. We investigate complaints fairly and take corrective action if we find a violation. You also have the right to escalate complaints to local data protection authorities if you are unsatisfied with our response.

Summary: Our Privacy Commitment on whell

We collect personal information only for account verification, payment processing, and regulatory compliance. We encrypt all sensitive data and restrict access to authorised staff. We do not sell your data to third parties or use it for marketing without consent. We share information only with payment processors and regulatory bodies when legally required.

You have the right to access, correct, delete, or port your data. We respond to data requests within standard timeframes. We maintain consistent security standards across all regions where whell operates—Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta, and beyond. If you have privacy concerns or want to request access to your information, contact our support team.